Refund Policy

1. Overview

At CodeForged, we are committed to delivering high-quality SaaS MVP development services. This refund policy outlines the conditions under which refunds may be requested for our 30-day MVP development program, including Market Validation, MVP Build, and Investor Package services.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• CodeForged fails to deliver agreed-upon milestones within the specified timeframe due to our fault
• Fundamental breach of contract by CodeForged
• Technical deliverables do not meet the specifications outlined in the project agreement
• Project cancellation within the first 48 hours of contract signing (subject to work already completed)

3. Non-Refundable Services

The following are generally non-refundable:

• Market validation research and reports already delivered
• Design work and prototypes that have been approved by the client
• Development work completed and delivered according to specifications
• Third-party costs incurred on behalf of the client (hosting, licenses, etc.)
• Services terminated due to client breach of contract

4. Partial Refunds

In cases where work has been partially completed, refunds will be calculated based on:

• Completed milestones and deliverables
• Time and resources invested in the project
• Value delivered to the client
• Any third-party costs that cannot be recovered

Partial refunds are typically calculated as the total project cost minus the value of completed work and non-recoverable expenses.

5. Refund Process

To request a refund:

1. Submit a written refund request to alvaro@codeforged.agency
2. Include detailed reasons for the refund request
3. Provide supporting documentation if applicable
4. Allow 5-10 business days for review and response

Approved refunds will be processed within 14 business days using the original payment method.

6. Service-Specific Policies

Market Validation (Week 1)

Full refund available if research methodology is fundamentally flawed or deliverables are not provided. No refund once validated research report is delivered.

MVP Build (Weeks 2-4)

Refunds considered if technical specifications are not met or if development does not progress according to agreed milestones due to CodeForged's fault.

Investor Package (Week 4)

Refund available if pitch deck and demo do not meet professional standards outlined in the agreement or are not delivered on time due to CodeForged's fault.

7. Client-Initiated Changes

Refunds are not available for:

• Changes in project scope requested by the client
• Delays caused by client feedback or approval processes
• Client dissatisfaction with approved designs or features
• Market changes or business pivots after project initiation

8. Dispute Resolution

If a refund request is denied, clients may:

• Request a detailed explanation of the decision
• Propose alternative solutions or project modifications
• Seek mediation through a mutually agreed third party
• Pursue resolution through the courts of Santiago de Chile, Chile/li>

9. Contact Information

For refund requests or questions about this policy, please contact us:

CodeForged
Office 300, 145 1/2 Church Street, Unit 5
Toronto, Ontario M5B 1Y4
Canada

Email: alvaro@codeforged.agency
Phone: +1-778-8194-380

10. Non-Refundable Fees and Deposits

• Project deposits, onboarding, and reservation fees are non-refundable once a start date is confirmed.
• Discovery, research, strategy, and kickoff work are non-refundable once commenced.
• Time-and-materials already consumed (including design, development, project management, meetings, and consultations) are non-refundable.
• Third-party procurement costs (e.g., domains, hosting, API credits, fonts, plugin/theme licenses, stock media) are non-refundable under any circumstance.
• Payment processor fees, chargeback fees, currency conversion, and bank transfer fees are non-refundable.
• Taxes and government-imposed surcharges are non-refundable.
• Expedited/rush fees and after-hours support fees are non-refundable.

11. Change‑of‑Mind and Preference‑Based Requests

Subjective dissatisfaction or change‑of‑mind after deliverables have been provided in accordance with the agreed scope does not qualify for a refund. Requests based solely on personal preferences (e.g., aesthetic changes) after acceptance or delivery are not refundable.

12. Custom Work, Deliverables & Intellectual Property

• All services are bespoke and tailored to your project; as such, once deliverables (including source code, designs, documentation, or assets) have been delivered or deployed, only warranty remedies apply (see below), not refunds.
• Licenses and usage rights to deliverables are granted upon full payment. In the event of non‑payment, CodeForged may suspend licenses and access to deliverables.
• Partial refunds, if any, are limited to the undelivered portion of the current milestone and exclude any delivered IP.

13. Client Responsibilities, Access & Delays

• You agree to provide timely access, credentials, content, approvals, and feedback within five (5) business days of request unless otherwise agreed in writing.
• Client‑caused delays, lack of feedback, or scope changes are not grounds for a refund. Timelines will shift accordingly and reactivation fees may apply for prolonged pauses.
• If no feedback is received within the above timeframe, the work may be deemed accepted for the purposes of invoicing and milestone completion.

14. Third‑Party Services, Dependencies & Licenses

• Hosting, domains, cloud providers, analytics, payment processors, email services, and external APIs are operated by third parties outside CodeForged’s control. Their fees, outages, policy changes, and limitations are not refundable by CodeForged.
• All third‑party licenses purchased for your project are non‑refundable. Ongoing subscription costs remain your responsibility.

15. Bugs, Warranty & Support

• We provide a limited 14‑day warranty from delivery/launch for material defects that cause the deliverable to deviate from the agreed specifications.
• The warranty does not cover enhancements, new features, design changes, environment or infrastructure changes, third‑party outages, misuse, or issues arising after client‑side modifications.
• If the codebase, infrastructure, or configuration is modified by the client or a third party, the warranty may be voided for the affected components.
• Support, maintenance, and further changes can be provided under a separate paid agreement.

16. Milestones, Acceptance & Revisions

• Each milestone includes up to two (2) reasonable revision rounds related to the agreed scope. Additional revisions or new requests are out‑of‑scope and billable.
• Acceptance occurs when you approve a milestone, use the deliverable in production, or do not provide actionable feedback within five (5) business days after delivery.
• Refunds, if any, are only considered prior to acceptance and strictly for the undelivered portion of the current milestone.

17. Chargebacks & Collections

You agree to first work with CodeForged to resolve any billing issues. Filing an unauthorized chargeback constitutes a breach of this policy. We reserve the right to suspend services and withhold deliverables until the dispute is resolved. You will be responsible for any related bank, legal, and collection costs.

18. Force Majeure

Delays or failures caused by events beyond our reasonable control (including but not limited to natural disasters, acts of government, war, labor disputes, internet or hosting outages, or third‑party service disruptions) do not constitute grounds for a refund.

19. Limitation of Refunds

Any refund approved under this policy will not exceed the fees actually paid for the specific disputed milestone or service component. CodeForged is not liable for indirect, incidental, or consequential damages related to refunds.

20. Timeframe to Request a Refund

Refund requests related to a delivered milestone must be submitted within seven (7) calendar days of delivery. For non‑delivery, a request must be submitted within fourteen (14) calendar days of the relevant payment. Requests outside these windows will not be considered.